Refunds & Cancellation

1. Cancelling

Cancel at any time from your account settings, or by writing to billing@character.xyz from the account owner's email address. Nothing is renewed or charged after you cancel.

Your plan stays active until the end of the period you have paid for, and then your account becomes read-only for 30 days so you can export your data.

2. Monthly plans

A monthly payment is not refunded for the month in progress. You keep full access until that month ends.

3. Annual plans

If you cancel within 14 days of an annual payment, whether it is your first or a renewal, we refund that payment in full.

After 14 days, the annual payment is not refunded, and you keep full access until the end of the year you paid for.

4. The free trial

The 14-day trial is free, so there is nothing to refund. You are charged only if you choose a plan.

5. Changing plan

Moving up a plan takes effect straight away. You pay only the difference for the rest of the current period. Moving down takes effect at your next renewal, with no refund for the current period.

6. Failed, duplicate or incorrect charges

If you are charged twice, charged the wrong amount, or charged for a payment that failed, we refund the incorrect amount in full within 5 to 7 working days of confirming it.

7. If we stop providing Ledger

If we discontinue Ledger, or remove a feature your plan relies on and you cancel because of it, we refund the part of any payment that covers time you will not be able to use.

8. How refunds are paid

Refunds go back to the method you paid with, through our payment gateway. Once approved, they are processed within 5 to 7 working days. Your bank may take a few more days to show them. For a payment made in Indian rupees, we issue a GST credit note with the refund.

9. Questions

Write to billing@character.xyz. We reply within 2 working days.